Refund policy
OUR PROMISE
Earth and Sky is a family company. A teenage founder. Her father. Her mother.
Every jar is made, filled, and checked by our family in San Antonio.
Why nothing ever comes back
Our cream is wagyu tallow and essential oils. No preservatives. No water. No added thickeners.
For health and safety reasons, a jar that has left our hands can never be resold. So we never ask for it back.
All sales are final, and we still take care of you.
We charge no restocking, handling, or processing fees of any kind.
If your first jar is not right for you
Maybe the scent is not you. Maybe the feel is not what you expected.
That counts.
Write to us within 30 days of your first order and tell us what did not work. We will send a different scent, free. If you would rather have your money back, just say so and we will refund the product.
You keep the jar either way. Pass it along to a friend.
This one is for your first order with us, so you can try us without risk.
If something arrives damaged or incorrect
Send us a photo of the jar and the shipping box.
A fresh jar goes out free, in the same size, and we cover the shipping.
Write to us within 30 days. If you can tell us in the first week, even better, because it helps us chase the carrier while the trail is warm.
If your order never arrives
Sometimes a package is scanned as delivered and never turns up.
Write to us within 30 days of delivery, or within 30 days of when it should have arrived. We resend your order once, right away, to the same address, and we take it up with the carrier ourselves so you do not have to.
Patch test first
Our scents come from pure essential oils. Skin is personal.
Before you use a new jar all over, dab a little on the inside of your arm and give it 24 hours.
If you see redness or irritation, stop and write to us. We will take care of you. We will also ask you a few questions about what happened, because that is how the next batch gets better.
If your skin reacts
Stop using it immediately, and let us know.
Your money comes back in full, with nothing to return.
When you have a minute, tell us what happened:
- Which product and scent
- The batch number written on the bottom of the jar
- When you used it, what you noticed, and how long it lasted
There is no deadline on telling us about a reaction. None. Write to us whenever it happens, even months later. We read every one of these ourselves, and it is how we make the next batch better.
If you are dealing with a medical issue, please talk to a healthcare professional.
On warmth and texture
Tallow is a natural material. Like butter, it answers to heat.
You never need to refrigerate your jar. But San Antonio summers are warm, and a jar can arrive soft or fully liquid.
If yours does, it is still good. Rest it in the refrigerator for about 30 minutes and it firms right back up.
Sometimes it sets a little grainy. That is the tallow recrystallizing, not spoilage, and it melts smooth the moment it touches your skin.
Texture that shifts with warmth is not a flaw. It is proof of what is inside.
If cream actually escaped past the seal, or the glass cracked or arrived broken, that one is ours. Send a photo and a fresh jar goes out free.
How long it lasts
Every jar is dated by hand on the bottom, along with its batch number. Use it by that date.
Once you open it, six months.
Because there are no preservatives, keep water out of the jar and use clean, dry hands. Store it out of direct sun.
If something ever seems off with your jar, write to us and we will take a look with you.
Refunds
There is nothing to send back. Keep the jar, or pass it along to a friend.
We refund your original payment method within 5 business days and email you when it goes out.
If you simply changed your mind, we refund the product and keep the shipping. If the fault was ours, we refund every dollar you paid us, shipping included.
Most banks post a refund within 3 to 10 business days. If 15 business days have passed and you still do not see it, write to us and we will chase it down with you.
To find your order we need your order number, or the email address you used at checkout.
Past 30 days we usually cannot refund or replace. Write to us anyway. We read everything.
Skin reactions are the exception. There is no deadline on those, ever.
Where we ship
We ship to all 50 states, Washington DC, US territories, and APO/FPO/DPO military addresses. We do not ship internationally at this time.
Your 30 days begin the day your package is delivered, not the day it ships.
Full rates and timing are on our Shipping Policy page.
Bought from us in person
Met us at a market or a trade show? The same care applies.
Send us a photo of the bottom of your jar, where we write the batch number by hand, the day and location of the show. No receipt needed.
Questions
A real person from our family answers.
The fine print
This policy is governed by the laws of the State of Texas, without regard to conflict of laws rules. Any dispute relating to a purchase from us will be brought in the state or federal courts located in Bexar County, Texas.
Our responsibility under this policy is limited to the purchase price of the product.
If any part of this policy is found unenforceable, the rest stays in effect. Nothing here limits any right you have under the law of your state that cannot be waived.
Last updated: August 19, 2026