Shipping policy
SHIPPING POLICY
How we ship
We make our products in small batches, by hand, in San Antonio.
Your order leaves our hands in 1 to 2 business days. You will get a tracking email the moment it ships.
What it costs
| Your order | Standard, 3 to 5 business days | Express, 2 to 3 business days |
|---|---|---|
| Under $60 | $8 | $16 |
| $60 and up | FREE | $16 and up |
Larger orders are figured by weight at checkout. Free shipping applies to Standard service. Express is available on any order.
Where we ship
We ship to all 50 states, Washington DC, US territories (Puerto Rico, US Virgin Islands, Guam, American Samoa, Northern Mariana Islands), and APO/FPO/DPO military addresses.
Territory and military orders travel by USPS and take longer to arrive.
We do not ship internationally at this time.
Summer heat and warm jars
Tallow is a natural material. Like butter, it answers to heat.
You never need to refrigerate your jar. But delivery trucks get hot, and a jar can arrive soft or fully liquid. If yours does, it is still good. Rest it in the refrigerator for about 30 minutes and it firms right back up.
Sometimes it sets a little grainy. That is the tallow recrystallizing, not spoilage, and it melts smooth the moment it touches your skin.
Texture that shifts with warmth is not a flaw. It is proof of what is inside.
If cream actually escaped past the seal, or the glass cracked or arrived broken, that one is ours. Send a photo to info@earthandskyskincare.com and a fresh jar goes out free.
If your order never arrives
Sometimes a package is scanned as delivered and never turns up.
Write to us within 30 days of delivery, or within 30 days of when it should have arrived. We resend your order once, right away, to the same address, and we take it up with the carrier ourselves so you do not have to.
Questions
Last updated: August 17, 2026